Frequently Asked Questions

NavaMandi.com is an online grocery store where you can browse and purchase a wide range of grocery items, household essentials, and specialty products. Simply visit our website or mobile app, create an account if you haven’t already, select your items, add them to your cart, and proceed to checkout. We’ll deliver your order right to your doorstep at your chosen time.

We currently deliver within Hyderabad . Telangana , India.. You can enter your delivery address during checkout to see if we serve your location. We are continuously expanding our delivery zones, so check back regularly if your area is not currently covered.

Our delivery hours and fees may vary depending on your location and the time slot you choose. We offer flexible delivery options throughout the day to accommodate your schedule. Delivery fees are calculated based on distance and order size, and any applicable fees will be clearly displayed during checkout before you place your order.

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us through our website’s contact page, email us at info@navamandi.com, or call us at +91998944157 Our dedicated team strives to respond promptly to all inquiries and provide excellent service.

Yes, protecting your privacy and security is a top priority for us. We use industry-standard encryption technology to safeguard your personal information. We do not sell or share your data with third parties for marketing purposes without your consent. For more details, please refer to our Privacy Policy.

We accept various payment methods to provide you with convenience and flexibility. You can pay for your order using major credit and debit cards (Visa, MasterCard, American Express), as well as digital wallets, UPI and other secure online payment platforms. Cash on delivery (COD) options may also be available in certain areas.

We strive to ensure your satisfaction with every purchase from NavaMandi.com. If you are not completely satisfied with an item due to quality issues or if the wrong item was delivered, please contact our customer support team within 2 days of receipt. We will arrange for a return or exchange and ensure that you receive a refund or replacement as applicable. Please refer to our Returns & Refunds policy for more details. Please note some items are non-returnable due to (but not limited to) hygine, security & food safety reasons.